In general, an item may be eligible for return within the applicable return window if it fulfils one or more of the following conditions:

  • Was delivered in a physically damaged condition
  • Has missing parts or accessories
  • Is different from what was ordered

 

  • Should be informed within 6hrs post-delivery to The Party Glitter team.
  • Categories marked as "non-returnable" cannot be returned.
  • All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you and shouldn’t be opened or used.
  • Replacement is available based on seller’s decision, if the seller doesn’t have the stock or replacement is not possible, then customer would be refunded.
  • If you have not received any item, inform us within 6hrs after delivery or max within 48hrs of receiving the order to register your claim with us, after 48hrs of delivery no claim can be registered.

 

Return Acceptance Condition
  • Wrong Order
  • Wrong Product
  • Product doesn’t match with the information shown on website
  • Damaged Shipment / Return in Case of Tampered Packaging – Customer should take pictures and share it with us within the above given time frame.Due to the nature of the goods supplied, you are required to make a unboxing video for us to accept your return due to in-transit damage issues.

 

Return Process
  • Should be informed within 6hrs post-delivery to The Party Glitter team
  • On receiving the request, the seller would review, speak to customer (if required) and accept or reject based on case of request
  • On Return Approval – Return process would start and pickup request would be generated.Due to nature of the goods supplied, the customer is required to record their re-packaging and share with us.
  • On receiving the product at seller’s warehouse, the seller would again verify the product and approve/reject.

 

    Return Rejection
    • If product original packaging has been opened
    • If the product has been opened
    • If product is used
    • If the product is damaged due to poor handling by customer
    • If the product has been replaced with some other product while returning
    • If the product is being return due to size issue (customer didn’t refer to size & dimension before ordering)

     

    Refund
    • After the return is accepted the refund is processed within 5 to 10 working days.
    • Refund would be made directly to customer’s original payment method.
    • Customer is responsible for all return postage fees.
    • If you receive a refund, the cost of return shipping will be deducted from your refund.

     

     Order Cancellation

     

     Customers can cancel order within 6hrs
    • Order cannot be cancelled once shipped
    • Cancellation charge of 15% + Applicable GST would be levied against all order cancelled by users.
    • The Party Glitter team can cancel order on account of non-availability of stock or any other reason
    • The Party Glitter can cancel an order in case of natural calamities, strike or unforeseen condition

     

    Return Shipping & Documentation

     

    Return Shipping
    • Once a return is accepted we will initiate a return pick-up from customer’s location. The customer is required to print and paste the return document over the package.

     

    Return Packaging

    It is customer’s responsibility to either pack the product in original shipped packaging or use a steady packaging for shipping to ensure the product is not damaged during transit.

     

    Return Order Documentation - Return Pick-up
    • A copy of invoice highlighting the items being returned (hand over to the courier representative)
    • Declaration of item details, value and return reason (hand over to the courier representative)
    • A return label with The Party Glitter tracking barcode (paste on the package)

     

    The Party Glitter Store
    • Bangalore
    • info@thepartyglitter.com